Tecnoone
by Raffaelli Massimo
Via Pecorina 33 - 19038 Sarzana, La Spezia.
tel: 0187.939978
info line WhatsApp: 3402698393
VAT no.: IT01074970110
Legal notes, shipping and warranty
REGISTERED OFFICE:
TECNOONE
by Raffaelli Massimo
via pecorina 33 -19038
Sarzana (LA SPEZIA)
Italy
VAT no. 01074970110 - REA no. SP-98908 - tecnoone@pec.it
in compliance with the European Court of Justice ruling C-298/07 of 2008
Availability:
warehouse open from Tuesday to Saturday morning from 10:00 -12:30 and from 16:00 to 18:30
Sunday and Monday closed - Saturday afternoon by appointment
our contacts:
0187-939978 or WhatsApp at 340.2698393 or email: info@tecnoone.com
Shipping method:
Items are delivered by private courier (usually SDA or BRT) throughout the country.
Delivery times:
Delivery times are about 15 days if not in stock, or 3 working days if immediately
available.
Goods will be delivered while stocks last.
Shipping cost:
based on the rates of the couriers used, to be agreed at the time of order
Payment:
You can pay by credit card (Visa, Mastercard, Cartasì) or by bank transfer in advance or Postepay top-up. Payment by cheque is not accepted.
Our sales contract becomes effective only after 14 days from receipt of the goods. The prices shown already include the VAT currently in force.
Any regulatory changes concerning VAT changes or other sales taxes will result in an adjustment on the shipping note.
Invoices are not issued unless requested together with the order, including Tax Code and VAT number (art. 22, DPR 633/72 VAT).
Return of goods:
Thanks to the "satisfied or refunded" guarantee, you have 7 days from delivery to return items you are not satisfied with. Only intact, unused items are accepted,
kept in the original packaging. Send the goods back together with a copy of the shipping note by standard parcel at your own responsibility to the following address:
Tecnoone by Raffaelli Massimo
via pecorina 33
19038 -Sarzana (LA SPEZIA)
Italy
Always keep the shipping note and the shipping receipt for the returned parcel for any clarifications.
Items requested as replacements due to our mistake will be sent with no further shipping costs, exchanges within the time limits due to customer fault will be subject to shipping costs.
If you request a refund, you will receive by post, bank transfer, Postepay top-up, PayPal voucher the value of the goods correctly returned.
Shipping costs are not refunded; in the case of items under warranty, shipping costs, any assembly/disassembly costs and other costs are not refunded.
In case of loss or arrival of a damaged parcel:
do not accept the goods but reject them in case of obvious damage to the parcel and/or goods; if unsure, accept only with the wording "RESERVE"
and courier countersignature. In case of doubt or courier refusal, contact us immediately.
Insurance on the parcel value is agreed at the order stage; in case of an order without insurance, for loss or damage the agreements
of the courier used will apply.
It will not be possible to comply with any option if the parcel is collected without RESERVE.
Track the parcel:
on request, tracking will be sent to monitor the shipment
WARRANTY TERMS AND CONDITIONS:
The legal warranty covers defects existing at the time of delivery, i.e. original product defects that appear within 24 months, excluding therefore defects arising later
(e.g. due to use, lack of or poor maintenance, replacement with non-original spare parts, etc.).
The legal warranty lasts two years, while the time limit for reporting the defect is two months from its discovery, for a total of twenty-six months from delivery of the goods (24 months to detect the defect + 2 months to report it).
If the repair of the goods takes place during the validity of the legal warranty, a new warranty period does not start for the replaced part, which will therefore end at the expiry of twenty-six months from purchase.
If, on the other hand, the repair takes place after the end of the legal warranty, a new warranty will start for the replaced part, lasting 2 years from the date of installation or delivery.
If the lack of conformity appears within six months of delivery, it is presumed that the defect was already present at the time of purchase.
If, however, the lack of conformity appears after six months but within two years of delivery, the consumer must prove that the damage is linked to a defect existing at the time of delivery.
SOURCE ADOC (consumer protection and guidance association)
THE ABOVE APPLIES BOTH TO OVER-THE-COUNTER PURCHASES (posted in-store in a clearly visible place) AND ONLINE
SOME RULES TO READ BEFORE BROWSING OUR SITE: (IMPORTANT!!)
1) Some of our items are intended for private use only and are not approved for road use; where not specified, it is in any case the customer's duty to ask and use them appropriately.
Any improper use is not the responsibility of TECNOONE SPORTSHOP.
2) Some stock levels may not always be accurate, due to the continuous inflow and outflow of goods; in case of delivery delays you will be notified immediately and if you are not
willing to wait for the goods to arrive you will be FULLY refunded.
3) A window is available to enter your comments on the item for sale and/or satisfaction with the service; always use it, it will be your satisfaction index towards us
4) Where the price and/or quantities are not indicated, always ask for information
5) If you are a tuning enthusiast you can keep an eye on this site even just to join the Facebook group and the meetups we organize.
6) The purchased item can be returned within 7 working DAYS, provided you attach proof of purchase and it is intact in its packaging.
7) After 7 working days the item is covered by a 24-month warranty as required by law; it does not cover damage caused by installation for which the buyer may seek compensation, so the buyer must
be careful when purchasing and use it properly (in the case of aftermarket sporting items there is no warranty unless correct use and correct installation are certified by a technician).
Information notice on the protection of personal data
(Art. 13 Legislative Decree 30.06.2003 no. 196)
According to the law, you are informed that:
- personal data will not be processed for commercial purposes, direct sales, promotional, management, statistical purposes, by means of IT processing with predefined criteria;
- some data are mandatory for order processing and refusal to provide them prevents you from receiving the ordered goods; other data (e.g. phone no.) are optional and allow the company to improve customer service; refusal to provide them has no consequences;
- data will not be disclosed;
- data may not be communicated to distance-selling companies, with the same purposes, that market items in the sectors: household goods, clothing, underwear, textiles, furnishings, books, flower and plant bulbs, small electronics, publishing, hardware/software, beauty;
- data may be made known to specifically appointed persons such as employees or other collaborators for processing necessary or connected with sending advertising material and order processing, and to third parties that perform or provide specific services strictly functional to the execution of the contractual relationship, such as:
- data entry companies, personalization, envelope stuffing, call centers; Poste Italiane S.p.a.; companies providing payment services;
- the customer has the right to obtain without delay:
a) confirmation of the existence of personal data concerning him/her, even if not yet recorded, and communication in intelligible form of such data and their origin, the purposes and methods of processing, as well as the logic on which the processing is based;
b) the identification details of the data controller and the processor
c) deletion, transformation into anonymous form or blocking of data processed in violation of the law;
d) updating and rectification or, where interested, integration of data;
e) certification that the operations referred to in points c) and d) have been made known to those to whom the data have been communicated, unless this proves impossible or involves a manifestly disproportionate use of means compared to the protected right;
f) to know, by free access to the register referred to in art. 37 of Legislative Decree 196/2003, the existence of data processing that may concern him/her
g) to object free of charge to the processing of personal data for the purpose of sending advertising material and direct sales.